Problem Solving and Decision Making - XBUS 1963

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Learn the principles of problem solving and decision making from a critical skills training expert.

This interactive workshop addresses on of the most important but least-discussed skill gaps in many organizations: how to build a model for strategic and consistent problem solving and decision making. Focusing on both sides of two-system thinking (fast decisions and slow decisions) as well as the most useful models (from SWOT to SOAR), this workshop is rich with case studies and applied learning activities.

  • The skill gap explained

  • The philosophy of problem solving and decision making

  • Problem solving as process, including root cause analysis and design thinking

  • Two-system thinking

  • Making faster decisions

  • Making slower decisions

  • Problem solving models

    • SWAT

    • PEST

    • SOAR

  • Case studies and applied learning opportunities

    Now offering a Digital Badge upon completion. Learn more

    This course is offered in-person, and is also available online for those who are unable to attend in-person or who prefer to join virtually. Please contact us for more information.

Problem Solving and Decision Making - XBUS 1963

Currently, there are no classes scheduled. Please sign up to be notified when classes are added.


Custom training

We focus on the partnership. We want to support our client's success and prosperity. Whether we use our existing continuing education courses and build on that, or if we start from scratch, we will work with you to deliver results. We customize curriculum based on your business or organizational needs. Talk to us today.

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Save on the cost of training

Whether you are an individual or an organization looking for training for your staff, the Canada-Alberta Job Grant can help save on the costs. Many of our continuing education and custom training programs qualify for the grant. What does that mean? With the grant, you can save two-thirds of the costs.

For details on which courses and programs qualify, talk to one of our program officers.

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Workplace Skills Contact Information

Contact us for more information about our Workplace Skills programs and courses.

Main Office:
10230 108 St NW
Room C100
Edmonton, AB Canada T5J 1L4
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