Customer Service Principles - XBUS 1930

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This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.

Upon completion of this module, learners will be able to transfer their learning to the job as follows:
  • Demonstrate the components of excellent customer service
  • Create a positive first impression for you and your organization
  • Follow identified service standards and provide consistent service
  • Take steps to remove barriers to excellent customer service
  • Improve proficiency in achieving customer satisfaction
  • Live your personal customer service vision and mission statement

This course is offered in-person, and is also available online for those who are unable to attend in-person or who prefer to join virtually. Please contact us for more information.

Customer Service Principles

Location:
Downtown Campus
Room:
3-114
Tuition & Fees:
CAD $160.00 + GST
Prerequisites:
None

Custom training

We focus on the partnership. We want to support our client's success and prosperity. Whether we use our existing continuing education courses and build on that, or if we start from scratch, we will work with you to deliver results. We customize curriculum based on your business or organizational needs. Talk to us today.

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Save on the cost of training

Whether you are an individual or an organization looking for training for your staff, the Canada-Alberta Job Grant can help save on the costs. Many of our continuing education and custom training programs qualify for the grant. What does that mean? With the grant, you can save two-thirds of the costs.

For details on which courses and programs qualify, talk to one of our program officers.

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Workplace Skills Contact Information

Contact us for more information about our Workplace Skills programs and courses.

Phone:
1.866.534.6480
Email:
continuingeducation@norquest.ca
Main Office:
10230 108 St NW
Room C100
Edmonton, AB Canada T5J 1L4
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