Communications Essentials for Service Professionals

Individuals in front-line positions are often called upon to be problem-solvers, conveyors of information, and a knowledgeable resource to customers and teammates alike. The Communication Essentials for Service Professionals program focuses on the critical communication skills needed for front-line professionals to provide exceptional service to everyone they interact with.

Individual courses in Communications Essentials for Service Professionals

Communication and Customer Focus

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Customer Service Principles

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Dealing with Difficult Situations

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Custom training

We focus on the partnership. We want to support our client's success and prosperity. Whether we use our existing continuing education courses and build on that, or if we start from scratch, we will work with you to deliver results. We customize curriculum based on your business or organizational needs. Talk to us today.

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Save on the cost of training

Whether you are an individual or an organization looking for training for your staff, the Canada-Alberta Job Grant can help save on the costs. Many of our continuing education and custom training programs qualify for the grant. What does that mean? With the grant, you can save two-thirds of the costs.

For details on which courses and programs qualify, talk to one of our program officers.

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Workplace Skills Contact Information

Phone:: 1.866.534.6480
Email:: continuingeducation@norquest.ca
Main Office:: 10230 108 St NW
Room C100
Edmonton, AB Canada T5J 1L4

The personal information collected on this web form will be used to send you updates on Continuing Education and Custom Training courses. Collection is authorized under section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act and is managed in accordance with the Act. Questions about the collection and use of the personal information can be directed to the Manager, Operational Growth, C109A, 10230 108 Street NW, Edmonton, AB T5J 1L4. Telephone: 780.644.6293.

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