Certified Guest Service Professional - XBUS 2010

Learn more
Recognized by widely-recognized hospitality providers, this course from the American Hotel & Educational Institute demonstrates how to deliver an exceptional level of guest service training.
Guest service is the foundation of hospitality. This course explores seven hospitality traits and shows students how to use these attributes to deliver "gold" service: service that goes beyond guest expectations. The course prepares students to take the Certified Guest Service Professional (CGSP®) industry certification offered by the American Hotel & Lodging Educational Institute, the certifying body for the hospitality industry.  Students will also learn proven techniques for service-driven telephone skills and how to offer service that is sensitive to the needs of guests with disabilities.  The course will also introduce students to the importance of targeted social media reputation management for hospitality operations.

Please note: This course is for custom training cohorts only.

Certified Guest Service Professional - XBUS 2010

Currently, there are no classes scheduled. Please sign up to be notified when classes are added.


Custom training

We focus on the partnership. We want to support our client's success and prosperity. Whether we use our existing continuing education courses and build on that, or if we start from scratch, we will work with you to deliver results. We customize curriculum based on your business or organizational needs. Talk to us today.

Learn more

Save on the cost of training

Whether you are an individual or an organization looking for training for your staff, the Canada-Alberta Job Grant can help save on the costs. Many of our continuing education and custom training programs qualify for the grant. What does that mean? With the grant, you can save two-thirds of the costs.

For details on which courses and programs qualify, talk to one of our program officers.

Learn more

Hospitality Contact Information

Main Office:
10230 108 St NW
Room C100
Edmonton, AB Canada T5J 1L4
* I'd like NorQuest to send me updates on new courses and offerings :

Items marked with an asterisk (*) are required.

Enter security code:
 Security code